Help center
Answers grouped the way teams already search
Pick a topic on the rail. The list on the right jumps with you, and the active category stays marked as you scroll.
Workspace
Open the room, choose Members, then send an email invite. They land in the same draft you already have open.
Drafts stay on the shelf for that room. Filter by Draft to see only pages that have not shipped.
Yes. Archive moves it out of the live index. You can restore it later from the archive filter.
Billing
Invoices close on the first weekday after your billing date. The PDF lands in Billing within a few hours.
Annual plans can pay by wire. Send the invoice number with the transfer so finance can match it.
Unused seats stay on the invoice until you remove them. Proration applies on the next cycle.
Access
Owners and editors can publish. Viewers can comment, but they cannot ship a draft.
Turn on SSO in Access, then map groups to roles. Existing passwords stop working on the next login.
Create the replacement key first, update the client, then revoke the old one. Revokes take effect immediately.
Support
Weekday tickets get a first reply within one business day. Priority plans get a same-day window.
Yes, for teams of five or more. Book it from Support after you finish the first workspace setup.
Status notes live at status.harbor.work. Incidents also post in the in-app banner until they clear.